What will a typical day for Tech Support Engineer look like?
Interacting with the customers over chat and voice process and understanding their problem
Solving queries related to desktop, laptop, printer, scanners, networking, and any other technical
Troubleshooting hardware/software/login related problems daily via remote sessions and calls as
and when customer needs that.
Maintaining strong operational metrics (low refund rate, productivity and CSAT scores)
Identify trends in customer questions and make recommendations to the Expert Ops team on
recruiting, training, and communication gaps
What do we expect from you?
Strong computer skills needed to research, diagnose, troubleshoot and identify solutions.
Flexibility to work in rotational shifts
Hands-on experience with Windows/Mac OS Environments.
Familiarity with remote desktop applications and help desk software.
Good understanding of computer systems, Printing/scanning devices and other tech products.
Excellent written and oral communication skills in English
Passion for Quality Customer Service and ability to handle difficult customers
Self-motivated and driven.
You should apply if you have/are:
Self-motivated, driven, and resourceful in a changing environment.
A mindset for learning, testing new ideas and using data to back up intuition.
Strong analytical, written, and verbal communication skills.
Capable of working effectively in a highly collaborative and team-oriented culture.
Ability to juggle multiple tasks, organize work effectively, conceptualize and prioritize objectives and
exercise independent judgment confidently
Salary : Not Disclosed by Recruiter
Industry : IT Software - Other
Functional Area : IT Software - Other
Role Category : Computer/IT
Employment Type : Full-Time