Role : performance manager


Job Description

  1. Key responsibilities


  • The role will be required to work directly with Center head and alongside the sub-function head in ensuring the assigned tasks are being fulfilled by the teams in an accurate manner and reporting back to the center head on the performance
  • To plan and implement a comprehensive performance management methodology that fits the business needs and continuously upgrade as per requirements
  • Develop a leading KPI matrix with a mix of strategic, tactical and operational KPI
  • Develop and prepare customized performance dashboard and analysis for the shared services workforce
  • Strive to derive Business insights and establish the framework to ensure the right level of information is available for long term, short term and tactical decision making for the Leadership
  • Prepare and present the shared services performance insights and analytics for monthly/ Quarterly and annual reviews
  • Identify and promote continuous improvement to capture value from information on processes and performance management
  • Develop and deploy different scoring mechanisms and close the loop by identify improvement opportunities and tracking them for completion
  • Work closely with the teams to ensure that the shared services meet KPI performance expectations and the required threshold on the developed scoring mechanisms
  • Set Up Lean Sigma
  •  Agile ways of Working and Quality Management Framework will be a part of key deliverables
  • The role should be able to work with Client's Leadership to ensure the necessary solutions and actions are not only identified, but also seen to completion



  1. Key Skills

Technical Skills

  • Microsoft Office skills, extensive understanding / experience using Excel and data visualisation and presentation skills is essential.
  • Strong knowledge & experience with project management planning & Analytics tool
  • Six Sigma certified is mandatory, Green belt is essential
  • Experience and knowledge of change management principles, methodologies, and tools and working cross culturally in an international environment.
  • Statistical and data analysis skills
  • knowledge of ERP (Oracle primarily) is essential

Salary :   Not Disclosed by Recruiter

Industry :   IT Software - Other

Functional Area :   Business Finance

Role Category :   Computer/IT

Employment Type :   Full-Time

Education / Qualification :   MBA