Review of community budgets and providing feedback to community managers and RERA auditors for finalization and approval of the budgets.
Review invoicing of quarterly community charges from Mollak System and ensuring that invoices are sent correctly and on time.
Review IFRS financial statements, submission to the auditors and attending auditors queries.
Registration of new hand over communities into the Mollak System.
Sending debit notes for back charges and Emaar Contribution to group entities on monthly basis.
Opening of bank accounts, procurement of merchant ID’s for new hand over communities and providing required info/documents for setting up the community in the system.
Responsible for completeness and accuracy of GL, receivables and other financial records.
Assist in achieving collection targets.
Process of filing and withdrawal of RDC Cases
Timely payment reminders are sent to the defaulting customer.
Proper follow up is carried out with all the defaulting customers.
Driving digitization and automation projects for process improvement.
Ensuring and monitoring team’s productivity, quality, and customer-service standards, timely month end closing, resolving problems and identifying improvements.
Coaching, counseling, and performance appraisal of team members.
Managing escrow account operations.
Supervising the preparation of analysis of delinquent account balances.
Corresponding/Negotiating with delinquent accounts.
Creating customer invoice.
Confirming customer balance.
Review provision for bad debts and write off bad debts.
Reconciling customer balances.
Coordination
Coordination with site teams and community managers, association managers for budgeting, invoicing, variance analysis and proper accruals.
Coordination with internal and external auditors to resolve their queries.
Coordination with Auditors and ERES for registration of communities, budget review and service fees invoicing from Mollak System.
Coordination with banks for opening, activating and maintaining escrow accounts.
Coordination with insurance team for insurance of communities.
Supervise transactions of 3rd party service providers
Issue completion certificate to customers (non-cash)