Role : Conversation Designer

 3 - 5 Year
 Bangalore NCR Mumbai Pune Chennai Hyderabad

Job Description

Chatbots/Conversational Designer

Location -Bangalore(WFH)

  • Present about capabilities and chatbot journey in different forums and meeting with senior stakeholders
  • Design and create presentations on latest developments in Conversational AI and share knowledge at different meetings/events
  • Get on initial exploratory calls with business stakeholders to understand the use case and suggest/recommend appropriate solutions
  • Running design thinking and brainstorming discussions with business teams to understand business problems and arrive at appropriate automation solutions
  • Create and design bot persona and create conversation scripts that represent the brand identity
  • Architect clear, natural conversation flows with compelling, understandable copy for bot flows
  • Understand nuances of front end channels and design flows and conversations depending on the channels- WhatsApp, Teams, Facebook Messenger, Webapp
  • Understand and explain the intricacies and logic behind chatbot intents
  • Work closely with engineering and developers to assess use cases including the context, the topics, and the types of user questions
  • Create journeys and flows for end user- Develop mock ups flows and all other creative proto-typing related items
  • Collaborate with business teams and developers to design, implement, and iterate on intents
  • o Test the bot flows and make changes to copies as required

Experience

3-5 years(STANDARD)

Service Type

Experience Design

Skill Area

Conversational AI

Experience

3-5 years(STANDARD)

Service Type

Salary :   Not Disclosed by Recruiter

Industry :   IT Software - Other

Functional Area :   IT Software - Other

Role Category :   Computer/IT

Employment Type :   Full-Time

Education / Qualification :   B.E