Role : Customer Success Operations Analyst

 2 - 4 Year
 Bangalore

Job Description

We are hiring for a leading Multinational Technology Company that specializes in enterprise infra solutions, server infrastructure, cloud-based products, and solutions.

 

The Opportunity

We are looking for an energetic and self-motivated Customer Success Operations Analyst to join our team.

Customer Success Operations Analyst is a key individual contributor and trusted source of information, driving efficiency of our Account Management teams through data analytics and insights. We flourish with data-driven decision making and will rely on this individual for analytical and operational support. In this position, you will be working with cross functional teams such as Sales, Marketing, Finance and Customer success managers in managing data related to pipeline, wins and renewals.

This is an outstanding opportunity to learn about the Account Management and Operations functions at Adobe as well as being a key contributor to a fast paced Customer Success organization.  

In this role, you will be responsible for:

 

  • Lead the creation and maintenance of critical sales reports and dashboards
  • Design, develop & deliver robust and scalable reporting relating to customer renewals and renewal management
  • Contribute as a thought partner for sales leadership, with a focus on analytics and process infrastructure
  • Analyze and promote the health of customers to improve Account Management productivity & performance
  • Serve as a contact for senior leadership on critical metrics, managing both standard and complex requests through execution
  • Quickly solve discrepancies and errors in the moment while helping develop long-term solutions
  • Work cross-functionally with key collaborators to improve internal processes and ensure consistency with business need
  • Use data trends to identify, prioritize and scope key critical initiatives/projects accordingly
  • Build and maintain key documentation regarding our policies and sales processes; help enforce compliance at all levels

A SUCCESSFUL CANDIDATE IS/HAS

  • 4+ years of relevant sales/business operations experience and experience using Salesforce
  • A natural problem-solver who seeks out creative solutions using process + technology
  • Capable of translating technical information or sophisticated concepts to internal customers and collaborators
  • Strong organizational skills, with the ability to work independently as well as in a highly collaborative environment
  • Autonomous worker who requires little direction but thrives on collaborative projects
  • Able to work on multiple projects and meet deadlines
  • Extremely detail oriented with a focus on data quality and hygiene

Salary :   Not Disclosed by Recruiter

Industry :   IT Software - Other

Functional Area :   IT Software - Other

Role Category :   Computer/IT

Employment Type :   Full-Time

Education / Qualification :   Bachalors